DY
Darren Y
1 reviews | Active since Feb 2013
16 Jul 2019, 13:22
Incorrect billing and fibre speed
I still do not have resolution on my fibre speed and billing!
I requested that my billing be adjusted for the past 2 months as I will be billed for 100mb fiber and I havent been receiving that service, people phoned me I sent speed tests, there was even a Vodacom engineer here to test it and he confirmed!
Please adjust my billing as this is just getting ridiculous!
I also want my package to be moved back to the 10/5 uncapped package on month to month for R699 as I was getting better service on that!
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Replies (2)
Vodacom's replyOfficial
16 Jul 2019, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Aug 2019, 16:07 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Vodacom's reply02 Aug 2019, 16:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team