ND
Nomakhosi D

1 reviews | Active since Oct 2019

10 Nov 2019, 08:18

Incorrect billing and duplicate charges on statements

Vodacom will duplicate your account with same invoice, it will incorrectly debit your account even if you don't owe them, this company doesn't attend reviews or complains they even don't answer their phones, they don't respect customers they use a bot called Tobi because we are less than human to them, as customers we need to start cancelling our contracts its not worth it that they have no respect for us,

Switch your accounts to avoid incorrect debits, cancel their contracts and stop paying them if you feel the incorrect charges are too much, this is wrong if you are a customer to Vodacom like myself trying to get help even with 2 month contract that owes nothing, but has incorrect charges on the statement you should be worried and take this with highest priority.

0
Replies (3)
ND
Nomakhosi D's update10 Nov 2019, 08:45
Reviewer Update
Vodacom stop ignoring the ***** on your statements, your system does not work properly it duplicates invoices even the paid ones with different item numbers.
Vodacom
Vodacom's reply10 Nov 2019, 17:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ND
Nomakhosi D's update14 Nov 2019, 08:49
Reviewer Update
There is still a charge of R89.45 on my account which is not supposed to be there.