incorrect billing and charges
I got my daughters phones last year November, I made absolutely sure it was not an open line and I am now being charged data roaming costs and my bill sits at R 10 000. This is not acceptable. I also had 23 Gigs of data last week, 700 minutes and those also seem to have disappeared. What is going on ?
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Replies (2)
Vodacom's replyOfficial
06 Jul 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jul 2022, 14:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records reflect, you have been contacted and assisted with the roaming chargers. Regards Consumer Website Team
Our records reflect, you have been contacted and assisted with the roaming chargers. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2022, 14:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records reflect, you have been contacted and assisted with the roaming chargers. Regards Consumer Website Team
Our records reflect, you have been contacted and assisted with the roaming chargers. Regards Consumer Website Team
Best regards,