LM
Lennox M
1 reviews | Active since May 2019
28 May 2019, 04:23
Incorrect billing and cancelation
I have logged two complaints with Vodacom on the 17 of May. Ref 1- ********** ********** and 1- ********** ********** , was told someone will come back in 3 to 7 working days. No one has come to me having been Vodacom client for years this is totally unacceptable. Can someone have someone respected for the small guy and address my issues please.
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Replies (2)
Vodacom's replyOfficial
28 May 2019, 08:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2019, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2019, 16:38Dear Lennox,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team(SA)
Best regards,
Vodacom's reply28 May 2019, 16:38
Official
Dear Lennox,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team(SA)
Best regards,