SN
Siviwe N
1 reviews | Active since Oct 2016
20 May 2025, 14:17
Incorrect billing and blocked lines
Vodacom disconnected my two lines due to nom payment only to find out that they were billing me for a contract of a device i had returned and also for a contract that expired. Logged a query and no feedback to date and im using their home data for work. Truly appalling service from such a big company.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
20 May 2025, 16:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2025, 16:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SN
Siviwe N's updateReviewer Update
22 May 2025, 11:00Hi
Its been two days now and no one has made contact with me and my lines are still disconnected. This is really frustrating, i migrated to vodacom in 2015 and have been a loyal contact payer throughout these years. I really have to consider migrating to another network that will take my business seriously.
Can you escalate this matter urgently please.
Its been two days now and no one has made contact with me and my lines are still disconnected. This is really frustrating, i migrated to vodacom in 2015 and have been a loyal contact payer throughout these years. I really have to consider migrating to another network that will take my business seriously.
Can you escalate this matter urgently please.
SN
Siviwe N's update22 May 2025, 11:00
Reviewer Update
Hi
Its been two days now and no one has made contact with me and my lines are still disconnected. This is really frustrating, i migrated to vodacom in 2015 and have been a loyal contact payer throughout these years. I really have to consider migrating to another network that will take my business seriously.
Can you escalate this matter urgently please.
Its been two days now and no one has made contact with me and my lines are still disconnected. This is really frustrating, i migrated to vodacom in 2015 and have been a loyal contact payer throughout these years. I really have to consider migrating to another network that will take my business seriously.
Can you escalate this matter urgently please.
SN
Siviwe N's updateReviewer Update
26 May 2025, 09:19Its been a week now with no resolve to my issue, line still not connected.
How does vodacom expect i conduct my business?
How does vodacom expect i conduct my business?
SN
Siviwe N's update26 May 2025, 09:19
Reviewer Update
Its been a week now with no resolve to my issue, line still not connected.
How does vodacom expect i conduct my business?
How does vodacom expect i conduct my business?
SN
Siviwe N's updateReviewer Update
28 May 2025, 11:07Till today no one at vodacom is willing to assist me, instead i got a call saying they are not able to pick up my number but my question is how did they block the line still no answer.
This is beyond poor customer service.
This is beyond poor customer service.
SN
Siviwe N's update28 May 2025, 11:07
Reviewer Update
Till today no one at vodacom is willing to assist me, instead i got a call saying they are not able to pick up my number but my question is how did they block the line still no answer.
This is beyond poor customer service.
This is beyond poor customer service.
SN
Siviwe N's updateReviewer Update
03 Jun 2025, 12:42Good day
Contact has been made yet my lines are still blocked, im waiting for your employee to confirm what amount is required from my side after my credit has been processed yet no one is giving this information. Can you assist please, its been two weeks since i reported this issue yet there is still no resolve. This is utterly poor from a reputable company like vodacom. I migrated to you in 2015 and im going to migrate to another company once this is resolved because clear you Don't value my business.
Contact has been made yet my lines are still blocked, im waiting for your employee to confirm what amount is required from my side after my credit has been processed yet no one is giving this information. Can you assist please, its been two weeks since i reported this issue yet there is still no resolve. This is utterly poor from a reputable company like vodacom. I migrated to you in 2015 and im going to migrate to another company once this is resolved because clear you Don't value my business.
SN
Siviwe N's update03 Jun 2025, 12:42
Reviewer Update
Good day
Contact has been made yet my lines are still blocked, im waiting for your employee to confirm what amount is required from my side after my credit has been processed yet no one is giving this information. Can you assist please, its been two weeks since i reported this issue yet there is still no resolve. This is utterly poor from a reputable company like vodacom. I migrated to you in 2015 and im going to migrate to another company once this is resolved because clear you Don't value my business.
Contact has been made yet my lines are still blocked, im waiting for your employee to confirm what amount is required from my side after my credit has been processed yet no one is giving this information. Can you assist please, its been two weeks since i reported this issue yet there is still no resolve. This is utterly poor from a reputable company like vodacom. I migrated to you in 2015 and im going to migrate to another company once this is resolved because clear you Don't value my business.
SN
Siviwe N's updateReviewer Update
03 Jun 2025, 12:54How is my query closed when my issue has not been resolved? What kind of joke is this?
Dear Vodacom Customer. Your service ticket with reference number EC-21EG-2CHHQD has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-21EG-2CHHQD has been closed. Thank you Vodacom.
SN
Siviwe N's update03 Jun 2025, 12:54
Reviewer Update
How is my query closed when my issue has not been resolved? What kind of joke is this?
Dear Vodacom Customer. Your service ticket with reference number EC-21EG-2CHHQD has been closed. Thank you Vodacom.
Dear Vodacom Customer. Your service ticket with reference number EC-21EG-2CHHQD has been closed. Thank you Vodacom.
SN
Siviwe N's updateReviewer Update
03 Jun 2025, 15:17My vodacom number that's blocked is *** amd no one seems to be picking it up to fix thid issue. Im being told its from an old system that no ones uses yet somehow it was found when they wanted to disconnect it. Can yoy unlock or atleast convert it to prepaid till this this is sorted.
SN
Siviwe N's update03 Jun 2025, 15:17
Reviewer Update
My vodacom number that's blocked is *** amd no one seems to be picking it up to fix thid issue. Im being told its from an old system that no ones uses yet somehow it was found when they wanted to disconnect it. Can yoy unlock or atleast convert it to prepaid till this this is sorted.