OS
Oarabile S
1 reviews | Active since Aug 2021
23 Aug 2021, 14:19
INCORRECT BILLING AND BAD SERVIC
I have cancelled my phone insurance in March till today am being billed for it , the consultants are also not helpful as they all pushing blames on one another . The service is very bad especially from Lerato her listening skills are very bad for someone working in customer service. May i please have my money back PLEASE
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Replies (2)
Vodacom's replyOfficial
23 Aug 2021, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2021, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2021, 12:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that feedback has been provided via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2021, 12:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that feedback has been provided via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,