Incorrect Billing and Bad customer service

<p>On 1 January 2017 my cellphone account got blocked, without any notification. I called customer services, only to be informed that my phone and tablet account has been cut off, due to my credit limit having been exceeded on my Samsung Tablet.</p> <p> </p> <p>I have spent 2 days attemting to contact vodacom, as I have not even used my tablet in December. I visited a branch, only to be informed that they cannot assist me with an itimised billing account. I have spent an innordianat amount of time attempting to sort this matter out, but every time I contact the customer services, they either tell me they cannot assist or that I should contact " ********** "(accounts department - who was ALSO unable to assist).</p> <p> </p> <p>On January 3rd my Samsung Tablet account was debited with R2864.20, which is absolutely immposible, as I have not used my data in the month of December. </p> <p> </p> <p>MY INVOICE MUST BE AMENDED AND THIS AMOUNT MUST BE REFUNDED TO MY ACCOUNT!!! - Vodacomis of absolute NO assistance in this regard.</p> <p> </p> <p>Unacceptable!!! </p> <p> </p>