Incorrect Billing and Account Closure Request

I am writing to formally request the correction of a billing issue related to my cellphone contract, which ended in November 2024.

In October 2024, I contacted Vodacom to give notice of cancellation and was informed that I would receive an SMS confirmation, which I never received. Despite this, I was still debited in December 2024, which I then reversed. When I called Vodacom about this, I was assured that my account had a zero balance, and a statement reflecting this was sent to me.

However, in February 2025, I received a statement stating that I needed to pay R486 for December 2024 and January 2025 in order for my account to be closed. Although I had not used the service at all since November 2024, I made the payment as requested to ensure the account was closed.

Now, I have received yet another statement with a balance on it, despite following all instructions provided by Vodacom. This is unacceptable, and I kindly request that Vodacom rectify this mistake, confirm my account closure, and ensure that no further charges are app****.

Please provide written confirmation that my account is officially closed and that there is no outstanding balance. I appreciate your prompt attention to this matter.

Best regards, Delani Ncala