Incorrect billing amount
I am really not impressed with Vodacom. I called this morning querying the amount I need to pay.. to my dismay, I was told I owe R678. I had an issue with you guys before with the incorrect amount.. the agent I spoke to for my new contract in July told me that my contract amount would be R649!!! Why am I paying different amounts every month???? I would like you to please give me the number of your ombudsman, along with the recordings of the agent I spoke to confirming the amount of R649. I am not happy.
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Vodacom's replyOfficial
25 Oct 2017, 08:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2017, 08:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,