LG
Laaiqah G
1 reviews | Active since Nov 2017
22 Nov 2017, 15:14
Incorrect billing again!!!
Good Day,
I am writing because we have billed incorrectly again. We have 7 contracts with Vodacom for over 7 years now. Our bill is normally about R2500.00. I have requested in my last compliant that someone senior contact us because the call center agents cannot help us. My number is ********** 902. Please help urgently. Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Nov 2017, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2017, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Nov 2017, 08:32Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which I have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply23 Nov 2017, 08:32
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which I have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,