1 reviews | Active since May 2017
Dear Vodacom, why I am being hit with a double bill plus a connection fee when I was told that I would ONE bill once my SIM had been connected as a pro-rata fee. Your billing system is still confusing and makes it difficult for one to budget and plan accordingly. The same thing happened when I renewed my contract back in April 2017. It is almost as if you are penalising people for giving you business. If I look at the bill so far it states (Please can you advise):
Hybrid Tariff Plan: R 0.00 My Meg Zero: R 0.00 Vodacom Instant Top-Up : R 0.00 VSP C 64K TRIO: R 0.00 Vodafone World Roaming for TopUp: R 0.00 SP Recurring 0 SMS TopUp: R 0.00 SP Recurring 0 MMS TopUp: R 0.00 Handset Installment: R 50.00 uChoose 149 Line Rental: R 149.00 Hybrid Mobile Phone Service: R 0.00 SAMSUNG GALAXY J7 PRIME LTE GOLD: R 0.00 Next Day Delivery Service: R 0.00 Top Dog Educational Voucher - R10 000: R 0.00 My Meg Zero: R 0.00 SP Recurring 0 MMS TopUp: R 0.00 SP Recurring 0 SMS TopUp: R 0.00 uChoose 149 Line Rental: R 149.00 Handset Installment: R 0.00 Connection Fee: R 97.00 Recharge General: R 0.00 Vodacom to Vodacom: R 0.00 Data Usage: R 0.00 Total: R 445.00
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Thank you for taking my call yesterday.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
Thank you for taking my call yesterday.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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