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JM
James M

1 reviews | Active since May 2018

10 May 2018, 13:39

Incorrect billing address on invoice that cannot be corrected.

I recently changed my address on the Vodacom website and also called in and confirmed that the billing address will be updated and correct on the next invoice. I was assured that the invoice for May will reflect the correct address. I received my latest invoice and the address has not been changed. I cannot accept the invoice with the incorrect address for payment. I called Vodacom customer care today and basically was told that this can not be corrected. This is not acceptable and needs to be corrected as soon as possible (Today).

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Replies (6)
Vodacom
Vodacom's reply10 May 2018, 16:29
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JM
James M's update11 May 2018, 09:16
Reviewer Update
Noboday contacted me
JM
James M's update11 May 2018, 09:18
Reviewer Update
Please advise when this will be corrected
JM
James M's update11 May 2018, 12:12
Reviewer Update
Still no response from Vodacom It is now 11:59 and nobody from Vodacom contacted me. I called and was advised if I do not have a reference number that they will not be able to assist, I asked if the lady that assisted me over the phone could check on my number on her system if she could find a reference number. She advised that it can not be done. I was then placed on hold for over 20 min so that I can speak to a manager. Eventually David answered and advised that it still can not be fixed by calling the customer service number. I asked If I could speak to his manager and he still advised that even his manager will not assist me and that billing needs to have this correct. Again I was transferred to another department spoke to Davie, She advised me that she is from collections and can not assist. She advised she cant assist and needs to transfer me back to customer care. Seriously this is the worst service from Vodacom ever. I need somebody from Vodacom that will phone me back today and provide me with an invoice with the correct address.
JM
James M's update11 May 2018, 12:18
Reviewer Update
PLEASE DO LISTEN TO ALL THE CALLS I HAVE MADE FROM APRIL 2018 TO MAY 2018.
JM
James M's update11 May 2018, 12:30
Reviewer Update
AFTER BEING ON THE PHONE WITH CALL CENTRER FOR JUST OVER AN HOUR THATO SAID HE WILL ASSIST AND CALL ME BACK. PLEASE ENSURE THAT WHEN THATO CALLS ME BACK THAT HE WILL PRESENT ME WITH A NEW INVOICE WITH MY CORRECT ADDRESS.