Incorrect billing / account - no reply/feedback

<p>Incorrect billing on invoices April – November 2016</p> <p>I have a 2GB data contract which I upgrade every two years.</p> <p> </p> <p>R109 contract</p> <p>R10 Tab 3 handset installment</p> <p>R9 for an extra sim card</p> <p>(As per your billing you charge me R99 Sim Subscription and then deduct -R90 for Sim Reduced Subscription)</p> <p> </p> <p>Since you’ve changed your invoice/billing structure, and since June/July my monthly billing is incorrect on this contract. The call centre consultant apoligised in July and promised to fix the error. </p> <p> </p> <p>I you open my invoice you will see:</p> <p>April / May / June = correct</p> <p>July / Aug / Sep /Oct /Nov = incorrect / no Sim reduced subscription</p> <p>Credit due = R90 x 5 months</p> <p> </p> <p>Vodacom just don't reply (except for a reference nr on every email)</p> <p>The call centre cannot help me, they ask me to email the accounts dept.</p> <p> </p> <p>I've been a Vodacom customer - loyal with perfect payment history. I need to upgrade again in Jan17.</p> <p>But this time I am super unhappy with Vodacom! :(</p> <p> </p>