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Shasmikiran B

1 reviews | Active since Dec 2016

21 Jun 2024, 11:35

INCORRECT BILLING

Vodacom incorrectly billed me in April and May and has still not processed my refund, my reference is SR***. I called their billing department on the 14/06/2024 and was told that they will revert to me on the 19th to date I have received no call.

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2024, 13:42
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

SB
Shasmikiran B's update29 Jun 2024, 12:02
Reviewer Update
This has not been resolved, please ask billing to call me, they refunded me but it's not the correct amount, they overcharge me for April and May.