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Isebella P

1 reviews | Active since Sept 2021

04 Sept 2021, 13:37

Incorrect billing

Incorrect Billing - Fibre was installed in June 2021 was billed since October 2020. No one gets back to you and your account is in arrears due to Vodacom Fibre deducting more than R8000 in one month..struggling for more than a month to get it sorted and now I have a bad name at ITC and was denied when I wanted to buy a car this week🤬🤬🤬🤬🤬🤬

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Replies (10)
Vodacom
Vodacom's reply04 Sept 2021, 16:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
IP
Isebella P's update06 Sept 2021, 14:22
Reviewer Update
Good day I still didn’t receive a call from anyone. Is this the service you give to clients? Pathetic I must say
IP
Isebella P's update06 Sept 2021, 14:24
Reviewer Update
I’ve received correspondence from my lawyer and I need answers because my name is bad now at the banks. I will take the matter further and add a defamation of character claim too. Let me know with a time and date you will call me
IP
Isebella P's update16 Sept 2021, 16:39
Reviewer Update
Thank you but what about the fact that I’ve spent money calling you from my Cellphone (Telkom) the fact that I was forced to contact a lawyer that cost me R599 for advice due to my car purchase that was declined due to my Vodacom Bill. My daughter turned 18 and we wanted to buy her a car and it was declined due to affordability due to my Vodacom bill that’s high. Who is going to clear my name at all the banks. I need a letter from Vodacom that my name is cleared from your incorrect billing. I need my name cleared at ITC.
IP
Isebella P's update16 Sept 2021, 16:48
Reviewer Update
And the R306,76 links back to my Fibre that I didn’t t pay because you couldn’t tell me what my bill was. I paid R1800 and the R500 was for the IPad and the Cellphone bills for 2 months and what I thought my one mont of Fibre was suppose to be.
IP
Isebella P's update17 Sept 2021, 12:12
Reviewer Update
Now you suspend my services because you billed me wrong. My child is busy with studies and she need internet. This is totally unacceptable. I need my services reinstated or you can call me to cancel all my contracts at Vodacom
IP
Isebella P's update17 Sept 2021, 14:01
Reviewer Update
I need a manager of supervisor to contact me I want to cancel my contract due to your lack of service and suspending my services due to your wrong billing. I need internet for my daughter to finish her exams online. You made the billing mistakes now I need to pay for your mistakes. Who will pay my banking fees for Debit order reversals, airtime for contacting you because no one gets back to me. I need my services reinstated ASAP or further actions will be taken. Empty promises made to call me back within an hour. You need to learn to under promise and over deliver nog over promise and under deliver . You don’t have a clue what customer service is
IP
Isebella P's update17 Sept 2021, 14:03
Reviewer Update
I will keep on complaining until you help me urgently. I will not recommend anyone to Vodacom ever in my life
IP
Isebella P's update17 Sept 2021, 15:00
Reviewer Update
Still no reply and no one contacted me so much for calling me back in an hour after a 10am call
IP
Isebella P's update22 Sept 2021, 12:11
Reviewer Update
Still waiting for a Supervisor/Manager from billing to call me. I’ve been to Voda world and my services is still not reinstated after your mistake I need feedback