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1 reviews | Active since Dec 2016

07 Sept 2020, 08:11

Incorrect billing!

I am incorrectly being billed for "subscriptions" that I never signed up for. When I got my statement I immediately contacted customer care to find out what the additional amount was for I was informed that it was for subscriptions that I had apparently signed up for. I told the guy to immediately cancel this as this was incorrect.

After he had cancelled it I asked what were the names of the supposed subscriptions, then he could not tell me because it had already been removed from the system??!!

I then sent an email to customer care instructing them to credit my account. I received an email back saying they had received my mail, and that was that. Nothing again.

This month I received my new statement. The previous "subscriptions" amount still on there as well as another amount for more subscriptions!!

This is completely unacceptable.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2020, 09:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update15 Sept 2020, 13:00
Reviewer Update
good day. This has still not been resolved. I received the email address where I need to send the query to, I have sent twice and all I receive back is a reference number saying that a consultant will contact me. A week later and no one has contacted me.