Incorrect billing

Item: Vodacom
Rating: 1

My mom took contract for 199 Samsung A12 online in July month end August she was billed R1999 we queried it with vodacom she was told we didn’t cap it at the branch and they advised her to switch off the SIM card till 2nd November from 2nd September. Month end September she was billed R199 plus R60 insurance . Month end October she was billed R2336.99 we phoned vodacom customer care asked for itemised billing you can see that the last time the SIM card was on was on the 1st of September the itemised billing for the R2336 is 1 page with no additional charges so I don’t understand where vodacom gets the R2336 but why is vodacom doing this to our parents . This is pure ***** . Her alternative number is *** email is *** Vodacom is a **** ID*** contract number in question is ***

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Nov 2021, 07:21

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply10 Nov 2021, 07:21

Official

's updateReviewer Update

10 Nov 2021, 15:33

No one has made contact and the phone got ****** at gun point and the call centre advised us to remove the SIM card on the 2nd to 2nd November and gave us new sim however insurance decline the claim because apparently the sim was not in the phone vodacom is taking us for a ride struuu

's update10 Nov 2021, 15:33

Reviewer Update