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Ernest D
1 reviews | Active since Mar 2014
04 Jan 2021, 15:29
Incorrect billing
I been trying to get to Vodacom customer care all through the day with no luck. I have contract agreement for R558 a month, now I have realized that past two months I been billed RR21 and R940 and now now January billing will be R800. I need a refund of my money and sort my billing out. this is unprofessional of you and makes the matter worse when a client is frustrated is not getting hold of the consultants.
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Vodacom's replyOfficial
04 Jan 2021, 16:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ernest D's updateReviewer Update
06 Jan 2021, 10:11been waiting for consultant to contact me two days after.
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Ernest D's update06 Jan 2021, 10:11
Reviewer Update
been waiting for consultant to contact me two days after.