INCORRECT BILLING- 9 x THE CORRECT AMOUNT NO HELP

I pre ordered for fibre when I heard that we will be getting fibre in my area- Spetember 2020. They were still digging trenches at that stage. I was connected on 4.03.2021. On the 4.04.2021 I received a bill for a 20m line of R5722 wef September 2020. I have been calling in from the 8.04, sometimes 2 x a day. Spoke to Dumelo; Thando; Thembihle; Zethu;Thabo; Ayanda; Yolanda who all promise to help me and who all tell me that it has been escalated to Hafiza at the back office. They hide behind anonymity of a call centre and there is no consequence management for Hafiza who does not want to work. I emphasised to them that this debit order cannot go through as i will end up with additional costs as none of my debit orders will go through. But nobody wants to help me. Team leader Ayanda promised to call me back , so did the others . i did not receive a call. Yolanda, today at 14.05 says she will request that the file be taken from Hafiza and be assigned to someone else??? when??? definitely not by the 15th - the date of the debit order. I will sort this account out even if I take Vodacom to small claims court and the human rights commission. I will cancel my contract with them and I will make it my mission to continuously inform the public of my horrible experience.