Incorrect Billing

Good Day

I had taken up a Vodacom Business LTE 50gb data contract in January of this year (2020)

Upon signing up, I was informed by the consultant (at the Westwood branch, KZN) that I would need to send an email to a Vodacom on a monthly basis informing them that I would like to have any remaining data to be carried over into the next month (I cannot comprehend this request, as no other service provider requires the customer to ask or request for their data, which is paid for, to be carried over). I had subsequently sent his email through at the end of February, needing the data to be carried over into into March (which had occurred with no issues). However, at the end of March, going into April 2020, I had once again sent the email notification through. unfortunately the Vodacom consultant who had assisted me with the carrying over my data had misread/misunderstood my email and instead topped my account with a 50gb data bundle, which I had never requested or wanted.

During the lock down I had spent numerous days trying to get hold of the correct department to assist me in resolving this issue, to no avail. I was finally told that I would need send an email to Vodacom's Billing department, which I had subsequently done. I had then received feedback from a consultant (3 days later) who had mentioned to me that he would "assign a consultant to my query to assist with processing the credit and depleting the additional unwanted 50gb data bundle" this was on the 27th of April 2020.

I have been charged for this unwanted and un-requested data bundle, which I believe is extremely ********* and unjust.

It has now been three weeks, and I have received no feedback whatsoever. It is extremely disappointing to receive such terrible after-sales service from Vodacom, (once leaders in the South African telecommunications industry)

Regards, Sailesh Ramlugan