1 reviews | Active since Jul 2011
Incorrect Billing
I spend an excess of R3000 per month with Vodacom - In anyones books that makes a very loyal customer.<br> On 1st of April I purchased a 10 Gig Bundle for R599 for the new month of April. However Vodacom has billed it for March, thus causing my bill for much to have an extra R 599 charge for March. Vodacom is now telling me they cannot put the 10Gig bundle charge for the month of April because the invoice is already generated.<br> I have proof that I Purchased this bundle on 1st April and I don't understand why Vodacom wants to bill it for April. <br> This is something I do every month(purchase a bundle on the 1st) and I don't understand why I have a problem on this particular month. Its clearly a fault on Vodacom's systems and Vodacom is lacking accountability. I demand that this 10 Gig bundle be billed for April and not March. SR - GSP2Q-QVFOI
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
