INCORRECT BILLING

In November Vodacom billed me at the MMS rate for SMSs I sent on 3/11 & 5/11. I queried this and received this reply: \Concluding with the investigation it was established the subscriber was billed correctly for creating MMS events and nothing untoward on the subscriber billing records. Please note also that when you send a sms and the sms is too big then the device automatically converts the sms into a mms, hence you were billed for MMS's.\" I sent screenshots of the SMSs I sent, to prove that the SMSs were not too big.<br> <br> I received this reply: \"Concluding with the investigation it was established the subscriber was billed correctly for creating MMS events and nothing untoward on the subscriber billing records. Due to Post-paid billing not being rated in real time, the subscriber had.\"<br> <br> I rep****: \"This response does not make sense. Please will you provide me with a reasonable answer or explanation, or I will be obliged to take this matter further.\"<br> <br> Vodacom responded: \"I am sorry that you feel this way, however the feedback remains unchanged.\"<br> <br> I find this most unsatisfactory and will continue to escalate this complaint until I receive a credit or a reasonable answer to my query."