CR
Cornelius R
1 reviews | Active since Nov 2015
04 Nov 2015, 13:10
Incorrect Billing
Vodacom has once again stuffed up my billing!!!! It is now the second time that Vodacom has billed me out of bundle rates on the data that I have used. After loading 15GB of data bundles they charge me an ENORMOUS amount for data besides what I have paid for the bundles. After the first time that they stuffed up my billing I always double check that I am still within my bundle. It is completely unacceptable and I won't recommend this service provider to anyone. The stress they put on an individual is completely unnecessary. I now face a bill twice the amount of my monthly income when it shouldn't have happened AT ALL!
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Replies (1)Vodacom's replyOfficial
04 Nov 2015, 15:21Hello nrneilla,
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Vodacom's reply04 Nov 2015, 15:21
Official
Hello nrneilla,
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will make contact with you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
