1 reviews | Active since Aug 2015
Incorrect Billing
I had a myGig 3 contract with vodacom that had already lapsed but not renewed.<br> I continued paying for it, and in November 2014 this was then upgraded **********ly, I noticed this with my December debit. I ldoged a complainant with Vodacom and was advised to get an Affidavit with the SAPS which I did. I was then issued this case nr S3-8WD12-297PE. After the internal investigations their legal department cleared me of all wrong doing and I have documents in writing of this.<br> However, their Collections department is harrassing me with Letters of Demand and listing me with the Credit Bureau which I think they have done by now. they are still debiting me on alternate months.<br> <br> I have wrritten to Icasa and Consumer complaint department about this and no resolution has come out of all this exercise. Is there an organisation or legal department I can take this up with? I am just fed up now with this.
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
