NR
Nomsa R

1 reviews | Active since Apr 2020

29 Apr 2020, 16:34

incorrect billing

Hi took two contract phone online with vodacom. P30,they advised my installment will be R499 .Debit order will go off the last day of each month to my suprise vodacom decided to debit on the 25th and i did not have funds on my account therefore was charged for two unpaid as they deducted twice.When i took the deal the consultant that was assisting me advised easch phone will get airtime of r130 and 20 gig data.but all that was a huge lie. i have called vodacom help line they taking frm pillar to post.the vodacom number that i have been calling to get assistance is ***

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Replies (1)
Vodacom
Vodacom's reply30 Apr 2020, 08:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team