incorrect Billing

Item: Vodacom
Rating: 1
Author: Lehlohonolo W

I'm honestly growing tired of Vodacom, on a monthly basis I pay Vodacom R4071.94 and for some odd reason this month I got charged R4740 and whole difference of 668.06, partly I understand it's because I recently took out a line, but cancelled in on the 03/09/2024 of which and amount of R145 was promised that it will be refunded withing 14 days, now instead of that Vodacom still overcharges me by another R668.06 meaning in total Vodacom must refund (not credit) refund me around R815, can this be sorted out ASAP please

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Oct 2024, 10:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Oct 2024, 10:22

Official

Lehlohonolo W's updateReviewer Update

16 Oct 2024, 10:57

My refund hasn’t been processed, after I spoke to Dean a refund of R812 was supposed to be done last week but still nothing

Lehlohonolo W's update16 Oct 2024, 10:57

Reviewer Update

My refund hasn’t been processed, after I spoke to Dean a refund of R812 was supposed to be done last week but still nothing

Lehlohonolo W's updateReviewer Update

21 Oct 2024, 21:12

Good day Dean, just a bit of an update, the refund was processed today I received it, but they only processed the difference from this month and not thr R144 from the previous month….I received +-R700 and not +-R800

Lehlohonolo W's update21 Oct 2024, 21:12

Reviewer Update