Incorrect Billing

<p>Vodacom has been billing me incorrectly since Dec 2016. And now every month they block my line, I call the customer care and collections department almost every week trying to resolve this issue and no one cares, customer care will transfer me to collections/accounts, collections will transfer me to customer care, sometimes solutions department will get involved but my case never gets resolved. There is always background (chatting) noise and the consultants are always in the rush to get back to the chatting. I have been told to open service request and 14 days will pass without the SQ being closed. I opened one in March 2017 it’s still open today, 4 months later. They are not just blocking my line, this is also affecting my credit record.</p>