RM
Risha M

1 reviews | Active since May 2017

24 May 2017, 11:38

Incorrect billing

<p>I have upgraded my contract and chose a package for R199 for my new phone, from the date on renewel Vodacom has been debiting my account with the incorrect amount. After visiting a Vodacom store I was advised that I had upgraded before the 24 months which I was not advised about,had I known I would have waited till the correct date and then advised to go back to the branch who had assisted me. Kiren Mahabeer</p>

0
Replies (2)
Vodacom
Vodacom's reply24 May 2017, 12:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 May 2017, 12:45
Official

Hi Kiren

As discussed, this matter has now been resolved.

Regards,

RJ

Best regards,