1 reviews | Active since May 2017
Incorrect billing
<p>I have upgraded my contract and chose a package for R199 for my new phone, from the date on renewel Vodacom has been debiting my account with the incorrect amount. After visiting a Vodacom store I was advised that I had upgraded before the 24 months which I was not advised about,had I known I would have waited till the correct date and then advised to go back to the branch who had assisted me. Kiren Mahabeer</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Kiren
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
Hi Kiren
As discussed, this matter has now been resolved.
Regards,
RJ
Best regards,
