Incorrect Billing
<p>I have been trying to resolve an error in billing for 31 DAYS now. Is this Vodacom's standard turn-around time? A consultant has told me that my query is not even "in progress" - its just sitting "open". I have tried so many avenues to get this sorted out and not a single person in Vodacom will assist. What are my rights here?! Will someone please contact me???</p> <p>Please refer to account number I ********** -7</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Manager called me back.
Manager called me back.