Incorrect billing
<p>On the 29th of March at approx 21h30 i downloaded a game from Wildtangent which was 755 MB. </p> <p>Shortly after I started the download i received an sms stating that i was almost out of data. I paused the download, went onto the Vodacom app and bought 2 gigs of data which was confirmed. Then i continued to download the game and received an sms to state that I have used data to the value of R900!!!!!!</p> <p> </p> <p>i took screen shots of all of these transactions as i have had trouble before and distrust vodacom.</p> <p> </p> <p>I insist that the R900 will NOT be charged to my account as this will be considered as theft. </p> <p>Contact me asap</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated
Best regards
Elroy
The reported instance has been reviewed and addressed.
Kindly refer to our correspondence communicated
Best regards
Elroy
