1 reviews | Active since Aug 2016

08 Apr 2017, 00:09

Incorrect billing

<p>On the 29th of March at approx 21h30 i downloaded a game from Wildtangent which was 755 MB. </p> <p>Shortly after I started the download i received an sms stating that i was almost out of data. I paused the download, went onto the Vodacom app and bought 2 gigs of data which was confirmed. Then i continued to download the game and received an sms to state that I have used data to the value of R900!!!!!!</p> <p> </p> <p>i took screen shots of all of these transactions as i have had trouble before and distrust vodacom.</p> <p> </p> <p>I insist that the R900 will NOT be charged to my account as this will be considered as theft. </p> <p>Contact me asap</p>

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Replies (2)
Vodacom
Vodacom's reply08 Apr 2017, 07:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2017, 12:58
Official

The reported instance has been reviewed and addressed.

Kindly refer to our correspondence communicated

Best regards

Elroy