1 reviews | Active since Aug 2016

14 Mar 2017, 17:45

Incorrect Billing!

<p>I have been struggling for the past few months to get Vodacom to bill me correctly. This has been a challenge since my upgrade was done in Aug/Sep 2016 last year. To date I have had to call in every month more than once to complain, etc. In Decemeber I was told it will be correct from January, but January came and things were still incorrect. Last month I spoke to Jabulani and Devon and they both told me everything will be sorted inclduing the credit to my account. Yes I did get a credit but still not sure if its the correct amount. My main problem though is that I am still being billed for 100minutes and 1GB data which I was promised as a FREE value-add by the retentions department. So basically I am being billed an extra every month!</p> <p>Vodacom, can you pleas sort this out???</p>

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Replies (4)
Vodacom
Vodacom's reply15 Mar 2017, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update15 Mar 2017, 17:19
Reviewer Update

Once again very unprofessional customer service. No consultant has made contact with me.

's update15 Mar 2017, 17:19
Reviewer Update

Once again very unprofessional customer service. No consultant has made contact with me.

's update15 Mar 2017, 17:19
Reviewer Update

Once again very unprofessional customer service. No consultant has made contact with me.