Incorrect Billing!
<p>I have been struggling for the past few months to get Vodacom to bill me correctly. This has been a challenge since my upgrade was done in Aug/Sep 2016 last year. To date I have had to call in every month more than once to complain, etc. In Decemeber I was told it will be correct from January, but January came and things were still incorrect. Last month I spoke to Jabulani and Devon and they both told me everything will be sorted inclduing the credit to my account. Yes I did get a credit but still not sure if its the correct amount. My main problem though is that I am still being billed for 100minutes and 1GB data which I was promised as a FREE value-add by the retentions department. So basically I am being billed an extra every month!</p> <p>Vodacom, can you pleas sort this out???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Once again very unprofessional customer service. No consultant has made contact with me.
Once again very unprofessional customer service. No consultant has made contact with me.
Once again very unprofessional customer service. No consultant has made contact with me.
Once again very unprofessional customer service. No consultant has made contact with me.
Once again very unprofessional customer service. No consultant has made contact with me.
Once again very unprofessional customer service. No consultant has made contact with me.
