1 reviews | Active since Aug 2013
Incorrect billing
<p>Once again Vodacom have not listened. I received an upgrade and I advised the consultant telephonically that I will only accept the upgrade if I do not pay once cent more than what I am currently paying. Low and behold my account has shot up from R191 to R245. I am sure that this is recorded. I am demanding to know why my account has gone up without my authorisation. I will go to the Consumer Council if this is not sorted out. This is the second experience regardingthe same thing.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have received no phone call from Vodacom!!!!! I called and spent 2 hours onthe phone trying to get to the right department!!! call reference number ********** ********** and was promised that it would take 72 hours... Nothing has been done. I will now take this matter further. Vodacom your service is terrible and cannot wait for my contracts to end with you. NEVER V+NEVER AGIN WILL I DEAL WITH VODACOM.... SORT IT OUT
I have received no phone call from Vodacom!!!!! I called and spent 2 hours onthe phone trying to get to the right department!!! call reference number ********** ********** and was promised that it would take 72 hours... Nothing has been done. I will now take this matter further. Vodacom your service is terrible and cannot wait for my contracts to end with you. NEVER V+NEVER AGIN WILL I DEAL WITH VODACOM.... SORT IT OUT
Dear Client
Please accept my sincere apology for the delay in this regard. The Retentions Team confirmed that there are no credits due.
I will respond to you via email as well in order to provide feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept my sincere apology for the delay in this regard. The Retentions Team confirmed that there are no credits due.
I will respond to you via email as well in order to provide feedback.
Kind regards
Vodacom Consumer Website Team