1 reviews | Active since Jul 2010
Incorrect Billing
<p>Vodacom incorrectly billed me 3 times for 1 device. i queried this information and was advised that it was ractified however this was not done. Upon paying the account i was advised that my account was in arrears. i queried this with Vodacom and was given a service request number 1- ********** ********** and advised that a service representative will be in contact with me within 5 days. This did not occur . on the 13/03/2017 i contacted Vodacom and was advised that the service request was closed on the basis that the amount billed was correct.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence communicated.
Best regards
Elroy
Kindly note the reported instance has been reviewed and addressed.
Please refer to our correspondence communicated.
Best regards
Elroy
