SM
Samuel M

1 reviews | Active since Jul 2010

13 Mar 2017, 10:29

Incorrect Billing

<p>Vodacom incorrectly billed me 3 times for 1 device. i queried this information and was advised that it was ractified however this was not done. Upon paying the account i was advised that my account was in arrears. i queried this with Vodacom and was given a service request number 1- ********** ********** and advised that a service representative will be in contact with me within 5 days. This did not occur . on the 13/03/2017 i contacted Vodacom and was advised that the service request was closed on the basis that the amount billed was correct.</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Mar 2017, 14:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 14:19
Official

Kindly note the reported instance has been reviewed and addressed.

Please refer to our correspondence communicated.

Best regards

Elroy