Incorrect billing
<p>Made use of vodacom's new system where they phone you back regarding a query. </p> <p>1. The lady could not provide me with a break down of my account (the query was about incorrect billing)</p> <p>2. She could not give me a reference number (Since when)</p> <p>3, She refused to cancel my debit order (I said I would rather pay this cash every month as there is an extra charge on my account if I do not have the correct amount in my bank account due to their error)</p> <p> </p> <p>Just a question I was incorrectly billed, could not get any answers from the agent who phoned me back. Why on earth do you have such a service at all if the person on the line can not assist you in any way???</p> <p> </p> <p>Really vodacom your service is so so bad that is why I prefer to communicate via email. At least I have written proof of what is going on!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Looks like vodacom has a automatic response system on Hellopeter.com. Every response so far has the same message but yet it has been two days and NO RESPONSE !!!!!!! What's new I am going to cancel my contract for sure. Bet you I am going to get the same response from Vodacom as above.
Looks like vodacom has a automatic response system on Hellopeter.com. Every response so far has the same message but yet it has been two days and NO RESPONSE !!!!!!! What's new I am going to cancel my contract for sure. Bet you I am going to get the same response from Vodacom as above.
Dear Client
I apologise for the delay in our response. I attempted to call you, however there was no answer. I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the delay in our response. I attempted to call you, however there was no answer. I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the delay in our response. I attempted to call you, however there was no answer. I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
I apologise for the delay in our response. I attempted to call you, however there was no answer. I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team