1 reviews | Active since Feb 2017
Incorrect billing
<p>I took a contract last year, where the contract stated that I'll get 10mg free data once off.</p> <p> </p> <p>Vodacom billed me three times for that free data. I contacted the call centre to query this issue & nothing was done. I then contacted the consultant who helped me with the contract at Nicolway, & only one month was reversed.</p> <p> </p> <p>I went to vodaworld to a customer care to sort this issue out & I was promised that a consultant will contact me & even today nothing has been done.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard. We created a credit for the data charge and it was approved. It will reflect in the Voacom account reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
We apologise for the delay in this regard. We created a credit for the data charge and it was approved. It will reflect in the Voacom account reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
I created a credit for the charge and it was approved. It will reflect in the Vodacom account reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
I created a credit for the charge and it was approved. It will reflect in the Vodacom account reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team