Incorrect Billing

<p>On the 23rd December I upgraded my phone and chose a new package. On the 1st January 2017 I was billed for new contract, the old contract as well as an upgrade fee. When I called customer care I was told that I was billed pro rata for the old contract and new contract as well (however I was billed the full amount and not pro rata)</p> <p>I then contacted Vodacom on twitter, they took forever to get back to me and their usual excuse is that they have a backlog. Anyways I called again and just get transferred from one person to the other. I thought my problem will be solved when I spoke to Boitumelo, she called me twice and assured me she will call again but didn't.</p> <p> </p> <p>On twitter I was told that there is one guy working on the account and messages has been sent to him and he will get back to him.</p> <p> </p> <p>An incorrect premium has just gone off my account again. Does it take three weeks to assist a customer? I would like to be refunded for incorrect premius, please dont give me airtime as that wont suffice.</p> <p> </p> <p>Really disappointed with this don't care attitude from your staff.</p>