1 reviews | Active since Aug 2015
Incorrect Billing!
<p>I took a contact with Vodacom for my baby borther in Dec and was told that the premium would be R350 per month with R200 worth of airtime , This morning i recieve an sms confrimation stating Vodacom debited my account R574.90!!!</p> <p>I would like an explaintion as to what nonsense is this, as per the telephonic discussion i had with the sales consultant, this line isa top up not an open plan..</p> <p> </p> <p>REFUND ME THE DIFFERENCE!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
you requested for my personal details for security reasons on friday its monday afternoon and i still havent had a response as to Why you billing me more.....
you requested for my personal details for security reasons on friday its monday afternoon and i still havent had a response as to Why you billing me more.....
The service you providing me is really pathetic!!!
What is the TAT for your escalation process?
The service you providing me is really pathetic!!!
What is the TAT for your escalation process?
Now I Know why you debited me R574.90, My Borther is getting a Gig plus R200 airtime.
I want this rectified and my money put back into my account, or I will have to escalate this to the Ombuds as this is not what I agreed to.
Now I Know why you debited me R574.90, My Borther is getting a Gig plus R200 airtime.
I want this rectified and my money put back into my account, or I will have to escalate this to the Ombuds as this is not what I agreed to.