1 reviews | Active since Dec 2016
Incorrect billing
<p>for years my monthly bill has been around R1500 pm. Then suddenly it went to R5000, next month R6000 and last month R14000!!!</p> <p>My phone habits have not changed. I have fiber at work and at home. </p> <p>I paid R1500 last month which is my normal usage. </p> <p>Vodacom checked the R6000 amount, sent me a schedule and insisted it is correct. My usage habits have not changed so it is IMPOSSIBLE that this billing is correct. </p> <p>I have only ever been with Vodacom. Probably 20 years - since the days of the very big Motorola phones. </p> <p> </p> <p>Weeks ago my husband phoned to complain and no response..</p> <p>NO ONE in authority to speak to. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Rochelle Rubin
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mrs Rochelle Rubin
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mrs Rochelle Rubin
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mrs Rochelle Rubin
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and provided feedback on your query.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre