Incorrect billing

<p>I went to upgrade my contract the 1st week of October. With the upgrade I get a once off 5Gb promotional data (free). I asked that the monthly 100Mb data bundle must be removed from my account. My upgraded contract was supposed to kick in the 1st of November but it did not. I also did not get my once off 5Gb promotional data (free). And the 100Mb data bundle was still not removed. I went in to a Vodacom shop and they investigated this. They told me that the consultant that assisted with the upgrade did not do her job properly and that the new upgrade will kick in on the 1st of Desember. On the 19 of November I was shocked to find that my bill was currently standing on R1155.93. I tried phoning Vodacom but had no success in getting this sorted. I went in to a Vodacom shop again but still there was no help with this. After phoning a few times I managed to get a little assistance with this. We found that I was billed for the once off 5Gb promotional data which is supposed to be free. And also that I was dubble billed for my monthly line rental. And they still did not remove the 100Mb data bundle as requested. They said they wil resolve this but it still is not resolved. I checked my account as it is standing on R756.65. The once off 5Gb promotional data was removed from the billing but I am still dubbel billed for line rental. I want this resolved. Otherwise I will have to block debit order until Vodacom starts doing their jobs and do thing right. And with the new month I found that I am being billed again for once off 5Gb promotional data. Again I am being billed for something that is not supposed to be billed. And still the 100Mb data bundle is not removed as requested twice before. This is unacceptable and I am extremely unhappy with Vodacom at this moment. I refuse to pay for things that is Vodacom's fault.</p>