1 reviews | Active since Mar 2009
Incorrect billing
<p>I have an existing 2GB data contract which costs R309 per month. In October 2016 I added a Flexi 110 contract at a cost of R359 per month. Combined these should cost me R658 per month. On 1 December 2016 Vodacom invoiced me R2016 and deducted the money from my bank account. Further more I cannot make any outgoing calls or messages except to their customer service which they are not answering after holding for more than 20 minutes. Also my promotional data bundle which came with the contract and was supposed to expire in January has been removed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Viktor Lenicek
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mr Viktor Lenicek
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre