nM
nthabiseng M

1 reviews | Active since Oct 2016

28 Oct 2016, 11:25

incorrect billing

<p>Hi VODACOM</p> <p> </p> <p>IM VERY UPSET I LOGGED A COMPLAINT ON THE 17 OCTOBER AND NO ONE HAS COME BACK TO ME ABOUT MY COMPLAINT.</p> <p>I CALLED AND SPOKE TO OVER 10 PEOPLE BUT NO ONE IS GETTING BACK TO NOR SENDING ME SMS ABOUT THE FEEDBACK OF MY COMPLAINT.</p> <p>TODAY I CANCELLED MY CONTRACT.</p> <p>I HAVE BEEN OVER BILLED SINCE SEPTMEMBER + OCTOBER…</p> <p>FUNNY ENOUGH END OF AUGHUST I PAD R300 BUT NOW WHEN I OPEN MY INTERNET BILLING SYSTEM IT SAYS I OWED R436 WHICH I NEVER PAID…</p> <p>I SEE NOW SINCE I COMPLAINED VODACOM CHANGED MY STATEMENTS TO THIS R436 THAT I WAS NEVER AWARE OF.IF YOU CAN EVEN LOOK AT AUGUST I WAS BILLED TWINCE FOR DATE AND THE INCORRECT AMOUNT.</p> <p> </p> <p>I HAVE PAID R600 IN ORDER TO CANCELL THE CONTRACTOR….BY THE VIRTUE OF DOING THIS AM NOT SUPPOSE TO OWE VODACOM NOTHING SO I WANT TO ENSURE THAT MY NAME IS CLARED.</p> <p>CAN SOMEONE CAME BACK TO ME REGARDING THIS BEFORE I TAKE IT IT UO WITH OMBUTS AND NEWPAPER ABOUT VODACOM INCOPETENCE AND ITS STAFF THAT LOGS INCORRECT COMPLAINTS AND DON’T GIVE PEOPLE REFERENCE NUMBER.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply28 Oct 2016, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

nM
nthabiseng M's update28 Oct 2016, 12:07
Reviewer Update

i called vodacom now AGAIN IM BEING TRANFERED FROM PILLAR TO POST...I SPEND 50MINS ON THE PHONE WITHOUSE ASSISTANCE I ASKED FOR THE TEAM LEADER AND THE GUY HANGS DOWN THE PHONE ON ME.I CALLED FOR THE 2ND TIME TO ASK FOR THE TEAM LEADER IN THE UGRADES DEPARTMENT AND YASIM IS WAITIMG FOR THE TEAM LEADER TO BE AVAILABLE AFTER HOLDING FOR 15MINUTES FOR THE TEAM LEADER...