jH
janis H

1 reviews | Active since Mar 2009

13 Oct 2016, 11:14

Incorrect billing

<p>I ve been receiving sms's, and voicemails that my account is in arrears, and yet when i call vodacom, i get so many different explainations as to why am apparently in arrears, my account was debited for the amounts owing to you's. please sort this out as i do not owe vodacom anything. </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Oct 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Oct 2016, 06:21
Official

Please note that your account has been rectified, we have emailed an updated statement to you.

Regards,
Vodacom Consumer Website Team