LM
Luzanne M

1 reviews | Active since Oct 2016

12 Oct 2016, 09:42

Incorrect Billing

<p>I cancelled one of my 2 Vodacom contracts in July 2016, the last day was 30 August 2016. The number was migrated to Telkom on 1 September 2016. I noticed that the debit order on 3 October was till very high. (R1653.) I contacted Vodacom and was informed that an amount of approx R 530 was debited for the number that had been CANCELLED as a handset deduction. There is not hansdet for the number, the number was cancelled...The woman proceeded to tell me that I could call if I didn;t understand and after I told her that this is exactly what I am busy doing she just put the phone down in my ear...</p>

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2016, 10:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team