1 reviews | Active since Oct 2016
Incorrect Billing
<p>I cancelled one of my 2 Vodacom contracts in July 2016, the last day was 30 August 2016. The number was migrated to Telkom on 1 September 2016. I noticed that the debit order on 3 October was till very high. (R1653.) I contacted Vodacom and was informed that an amount of approx R 530 was debited for the number that had been CANCELLED as a handset deduction. There is not hansdet for the number, the number was cancelled...The woman proceeded to tell me that I could call if I didn;t understand and after I told her that this is exactly what I am busy doing she just put the phone down in my ear...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
