JV
Jaco V

1 reviews | Active since Apr 2016

04 Oct 2016, 10:23

Incorrect Billing

<p>I cancelled a contract and handset that was taken out against my name in error. Vodacom even sent the courier to fetch the handset and the simcard. Now its been the 4th month and still i am billed for this handset.</p> <p> </p> <p>I have logged a call for this at the call center with a reference number but still i am getting billed for a handset and contract that i cancelled 4 months ago ! Please sort out this issue and pay me back the 4 months that i have been paying for this handset and contract.</p> <p> </p> <p>This is not the first time that i have had issue with customer service at Vodacom</p>

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2016, 10:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JV
Jaco V's update07 Oct 2016, 13:28
Reviewer Update

Dear Vodacom, no one has contacted me yet.

I am now considering moving over to a new service provider as your customer service standards are terrible to say the least.

JV
Jaco V's update10 Oct 2016, 08:27
Reviewer Update

Thank you Leslie at customer service for helping me and taking the time to understand my issue.