Incorrect Billing

<p>Phone number ********** 1108 <br />Account number I ********** -1 <br />Invoice number H6-WBZ5 <br />issue reference number 1- ********** 3322</p> <p>issue - I am on a Top up 5gig data contract (R227 per month excluding VAT) yet I got an invoice of "data usage" of R7011!! <br />I have tried complaining and Vodacom **** to me saying they wouldn't deduct the amount from my bank account until the investigation is complete and I am proved to be guilty. they went ahead and deducted the crazy amount (total of R8252.60 including VAT) on my bank account even though we agreed they wouldn't</p> <p>12/09/2016 - logged issue through customer service (082111) and received reference number 1- ********** 3322. was told incorrect billing would get investigated and I would get resolved within 14 days.</p> <p>26/09/2016 4:20pm - called customer service again (Itumeleng) & was notified that it takes 14 business days & not 14 days as I was previously told to resolve my issue. I was forwarded to the accounts department who were to only charge me my regular subscription amount (R227.19) and remove the R7011.93 charge until investigation complete. Accounts department told me that they will remove charge & then rudely ended my call.</p> <p>27/09/2016 - Vodacom debited my bank account 8252.60</p>