1 reviews | Active since Aug 2016

06 Aug 2016, 16:44

Incorrect Billing

<p>For the second month in a row it seems I am going to being billed for something called "My Gig 1 PROMO Free for 3 Months". (August )</p> <p>I never asked for this, nor did I sign for it, and I most certainly do NOT want it (as was made clear last month to Vodacom).</p> <p>Last month, it took me two calls to the so-called "customer care" centre for it to be reversed (in the first call I was promised action within 48 hours, but nothing happened after week, until I made another call). </p> <p> </p> <p>Thisisnot the first time I've had appalling service from Vodacom, hence my 1-star rating.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2016, 03:35
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites