1 reviews | Active since Jul 2016
Incorrect billing
<p>Account number - I ********** -7 - Relevant cell number - ********** 561 - I have received my incorrect statement via email last Friday - 15/7/2016. I have immediately - or rather tried - to query this statement by email, telephone and visiting a Vodacom outlet in a mall. No luck. I need this sorted out. I was charged twice for 5gig data bundle for June. I was also CHARGED twice for a My Gig 1 PROMO Free for 3 Months? Making my payment about R900 more than it should be? I need this sorted out immediately. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I have just received a SMS from Vodacom that my querie was closed???? I am still waiting for feedbac**** No one contacted me.
I have just received a SMS from Vodacom that my querie was closed???? I am still waiting for feedbac**** No one contacted me.