Incorrect Billing

<p>I have been in contact with Vodacom with regard to incorrect billing that was done in May, I did an upgrade in April , to my suprise at the end of May Vodacom issued an invoice to me for R507.23, where I'm supposed to pay only R163.00 per month, so they tried to debit my account , the debit order did not go through, I called Vodacom and I spoke to the lady bay name of Carmen at customer service, ref: 12/05/09/ ********** , and she advised me that the inoice that was issued with a migration fee, which I was not supposed to be charged for, She advised me that she will escalate the issued somebody from Vodacom will contact me, nobody contacted me, On the 13 June I contacted Vodacom again , I spoke to Larry about the issued, Larry assured me that he will get back to me the very same day, and he assured me that my line will not be blocked, Nothing happened again, On the 16 June , I received an sms, notifying me that, the credit has been raised , nothing happened again, no follw up from Vodacom, On the 24 June , my line was blocked, on the 26 June , I called Vodacom , I was send to pillar to post, Collection department said I must speak to Customer care, Eventually I spoke to Morena together with Gugu the consultant, I explained the issue, gave them reference number, to my suprised they told me nothing is showing on the system , that is telling them that , ther's an issue with my account, Morena then suggested that, I must go and pay the difference of R507.23 - R362.20 ( which the migration amount) he told me to go and pay the diffrenece , and he will reinstate my line, Another lady from Collection department by the name of Olga , told me I must phone Customer care to sort it out , thers nothing they can do, and she puts down the phone, I then called Arnols from customer serrvise again explaining the issue, He advise I call back Collection department its their issue, Which I ended up not getting through to the Collection departmen, </p> <p>My experience with Vodacom staff was very disgusting as I as client made an effort to call Vodacom 2 times to sort the issue, and nothing was done, but Vodacom could just block the line without even sorting out the issue , </p> <p>I demand an explanation on this issue as the blocking of the line cost my job, I have received a written warning because I could not submitt my task , due to the fact that they cannot contact me on the line, </p> <p> </p> <p>I'm very dissapointed in there way the matter is handled , an agin up to today nobody bother to contact ,me </p>