DR
Dawn R

1 reviews | Active since Jun 2015

25 Jun 2015, 13:07

Incorrect Billing

3 times i have asked Vodacom for an itemized billing for data, charged @R1477.04, a ridiculous amount when i dont really access the internet on my phone as i have a cell C 3g. to date i have received every other itemized account e-mailed to me besides the one i am querying yet, the money will go off my account today for the full amount although the query was logged when i received the account a few weeks back. are they avoiding sending me the correct account as the charges are not valid? <br> to top it off, the billing i received for this month, dated until the 25th June 2015, today date, there is data charges for while i was sleeping before 1am this morning. How does that happen? Check your billing!<br> CUstomer services is not helping, hopefully whoever gets this can resolve my query.

0
Replies (1)
Vodacom
Vodacom's reply29 Jun 2015, 16:46
Official
Hello DawnRossouw,

Please complete the goodwill offer letter emailed to you. Once we have received the signed letter will we be able to process a credit request on your account.

Regards
Maxwell Cloete