LM
Lungile M
1 reviews | Active since Feb 2014
12 May 2015, 12:52
incorrect billing
Since January 2015 I started experiencing high billing from vodacom and was told it was data usage. I requested an investigation and was subsequently provided with a credit note. The billing from then on continued to be abnormal and when I queried this time I was told to check my data usage which still did not match the billing.Because of this I did not avail money on my bank for the debit order fearing that my money will not be refunded. On 29 May 2015 my cellphone no was deleted. I called Vodacom again and could not get help. I need to talk to someone who can tell me what I was billed for in Jan and Feb when my phone was suspended.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
12 May 2015, 13:36Hello lungimazibuko,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply12 May 2015, 13:36
Official
Hello lungimazibuko,
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you for making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
