LM
Lungile M

1 reviews | Active since Feb 2014

12 May 2015, 12:52

incorrect billing

Since January 2015 I started experiencing high billing from vodacom and was told it was data usage. I requested an investigation and was subsequently provided with a credit note. The billing from then on continued to be abnormal and when I queried this time I was told to check my data usage which still did not match the billing.Because of this I did not avail money on my bank for the debit order fearing that my money will not be refunded. On 29 May 2015 my cellphone no was deleted. I called Vodacom again and could not get help. I need to talk to someone who can tell me what I was billed for in Jan and Feb when my phone was suspended.

0
Replies (1)
Vodacom
Vodacom's reply12 May 2015, 13:36
Official
Hello lungimazibuko,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,